1. Introduction
Larose and Sons Ltd. places great importance on the protection of its users' and customers' personal information. This policy explains how we collect, use, communicate, and protect personal information in the context of using the transactional site.
2. Collected Information
In the context of using the site, we may collect the following information:
- First and last name
- Email address
- Phone number
- Billing and shipping address
- Customer account information
- Order history
- Any information provided voluntarily via forms or communications
3. Means of Collection
Personal information is collected notably when the user:
- creates a customer account
- places an order
- fills out a contact form
- subscribes to communications or newsletters
- browses and interacts with the site
4. Use of
Information
Personal information is used to:
- process and deliver orders
- manage customer accounts
- communicate with users
- ensure customer service
- enhance services and the user experience
- send marketing or promotional communications, when the user has consented
5. Sharing of
information
Personal information may only be shared with:
- service providers necessary for processing orders (e.g. delivery, payment)
- the technical platforms used for site management
- authorities if required by law
We do not sell users' personal information.
6. Retention and security
Personal information is retained only for the duration necessary for the purposes for which it was collected. Reasonable security measures are in place to protect the data against unauthorized access, loss, or disclosure.
7. Access and modification
The user may request access, correction, or deletion of his or her personal information, subject to applicable legal obligations.
8. Cookies and similar
technologies
The site may use cookies or similar technologies to:
- ensure the proper functioning of the site
- enhance the user experience
- analyze certain interactions in a global manner
The user may configure his or her browser to limit or refuse cookies.
9. Marketing communications
The user may receive marketing or promotional communications only if they have given their consent. They may unsubscribe at any time via the unsubscribe links or by contacting the company.
10. Hosting and tools
The site is managed through an integrated management system allowing for the processing of orders and customer accounts. Some information may be processed through third-party tools or services necessary for the operation of the site.
11. Changes
Larose et Fils Ltd reserves the right to modify this privacy policy at any time to reflect legal or operational changes.
12. Contact
For any questions regarding the protection of personal information, the user may contact Larose et Fils Ltd via the contact information available on the site.